FAQs2019-11-11T16:50:09+00:00

FAQs

Frequently Asked Questions

What is transloading?2019-08-26T18:20:02+00:00

Transloading – the process of moving a shipment from one mode of transportation to another. This is typical when moving material over long distances that cannot be delivered to final destination by one mode of transportation, or when delivering to multiple end-users in the same delivery area.

 

 

Do you quote freight rates?2019-08-26T18:18:49+00:00

We quote freight rates for our final mile services only. All transportation to our facility is arranged by our customers.

What is your final mile delivery area?2019-08-26T18:18:32+00:00

We deliver up to 150 miles from our Joliet, IL facility.

Can you haul products greater that 53’ in length ?2019-08-26T18:18:13+00:00

We have extended flatbed trailers in our fleet to deliver over-length product.

How do you receive material?2019-08-26T18:19:44+00:00

We receive material by barge, rail, flatbed, van trailer, or container.

Do you have permits to heavy haul?2019-08-26T18:17:56+00:00

We take careful measures to ensure that we have the appropriate permitting for heavy-haul final mile deliveries.

How long can we store material?2019-08-26T18:17:30+00:00

We work with our customers to create customized storage solutions that meet their needs for short- and long-term storage.

Do you manage inventory?2019-08-26T18:17:11+00:00

We take pride in our ability to provide our customers with timely, reliable, and accurate access to inventory levels. We are continuously improving our technology and customer portal to do so. We have implemented barcode scanning at various stages of material movement, and can quickly locate material for shipment. We can release your material by first-in/first-out, by heat number, or by part number.

Do you provide value-add services?2019-11-11T16:35:00+00:00

At B.L. Duke River Terminal, we are constantly innovating and looking for ways to improve our customers experience and our service offering. If there is a service that you would like us to provide that is not part of our current offing, we encourage you to inquire you’re your sales representative.

What is a back-haul and how does it work?2019-08-26T18:16:39+00:00

A back-haul implies the return trip made by truck after delivering a load to a specified destination. The ideal back-haul would have a return shipment which can result in significant freight cost savings. For more information on how you can take advantage of our scrap back-haul program, please contact your sales representative.

What type of railcars do you have experience handling?2019-08-26T18:16:23+00:00

We have experience handling all types of railcars.

What is your river mile location?2019-08-26T18:16:04+00:00

Our facility is located along the Des Plaines River on mile 289.8, or Three Rivers Terminal.

What is your rail receiving address?2019-08-26T18:15:49+00:00

Rail shipments can be received at 2 Genstar Dr. Joliet, IL 60435

What is your physical address?2019-08-26T18:15:33+00:00

Packages and mail can be sent to 2nd Floor Office 1 Industry Ave. Joliet, IL 60435.

What types of commodities do you handle?2019-08-26T18:15:03+00:00

We have experience with various dry bulk commodities, lumber, structural steel products, steel and aluminum finished goods, palletized materials, project cargo, and heavy equipment. If you have a commodity not listed here, please inquire.

How do I obtain access to customer portal?2019-08-26T18:14:45+00:00

If you would like to utilize our free customer portal services, please contact your local sales representative and they will assist you in creating your login.

What are your receiving hours?2019-08-26T18:14:28+00:00

We receive material into our facility Monday through Friday between 7:00 AM and 2:00 PM, and Saturday between 7:00 AM and 1:00 PM.

Do you require appointment times?2019-08-26T18:14:10+00:00

We do require appointments for pick-up and deliveries.

Let’s discuss how our services can help you meet your supply chain needs.

REQUEST A QUOTE

PHONE

815.714.8900

HOURS

M-F: 8:00am – 5:00pm

PHONE

(815) 714-8900

HOURS

M-F: 8:00am – 5:00pm